As
I made arrangements for knee surgery at Steadman
Hawkins I heard from lots of people with ideas and
advice. By far, the best suggestion I received from
anybody was to call Here to Help Vail. Cindy and
Juli were an outstanding resource right from the
start. They helped me find each of the doctors and
technicians with whom I needed to meet the day before
surgery; they answered many of my questions, helped
me develop others for my surgeon and anesthesiologist
and they made sure I knew what to expect the day
of surgery. I particularly appreciated the sushi
and newspapers they brought me in the recovery room!
Most importantly, they were a knowledgeable, calming
presence during a stressful time. Looking back, I
can't imagine how I could have managed everything
without them. They were a very professional team,
yet I can't help but think of them as new-found friends.
- Brian Simmons
ACL Knee Arthroscopy
"Dear Here
to Help, What a Godsend you have been to me. I honestly
don't now how I would have coped with everything
surrounding my ACL surgery at the Steadman Hawkins Clinic
if it were not for your expertise, help and service. From
the moment you picked me up at the airport to the time
of my departure, I could not have been in better hands,
nor had a better experience. You helped me navigate the
pre-op procedures with ease; you were there with me prior
to surgery and you were waiting for me in recovery. Being
with me during physical therapy, keeping notes and giving
me explanations of purpose behind the exercises was immensely
helpful. Your own personal knowledge based on your years
of being with the US Ski & Olympic teams added tremendous
credibility to the process. Assisting me back to the hotel
the day following the surgery was immeasurable! I would
have been lost in the whirlwind of machines, medicines
and self care if not for your help. Here to Help was part
of my surgical team and without your help I would not
have had the successful surgery and recovery that I have
experienced. Here to Help should be a part of every person
who wants to get well!"
- John Bucksbaum
Hip Arthroscopy
5 Months
Post Hip Surgery
"Their
strength and success as care givers comes from their
ability to anticipate your every need before you
do! They do it with great ease, warmth and professionalism.
I would highly recommend HERE TO HELP to anyone needing
or wanting assistance with any aspects of a surgical
experience."
- Richard Ackerman
Knee Arthroscopy
Wildlife viewing
6 days after surgery
"On
a scheduled trip to the Steadman Hawkins Clinic for
surgery, I found that the damage and subsequent repair
to my knee was more complicated than expected. Here
to Help provided the bridge which spanned the quasi-ambulatory
abyss separating the hospital and the hotel. They
provided a level of non-therapeutic service commensurate
to that which patients have come to expect throughout
the Steadman Hawkin experience. Acting as my personal
liaison between the medical community and the and
the outside world, details great and small were anticipated
and attended to, including transportation to rehab
twice a day, retrieving prescriptions, attending
meetings with the medical staff and coordinating
physical therapy sessions. I was completely overwhelmed
by their competence, dedication, and compassion. "Here
to Help" brings to mind two words which rarely
make it into the same sentence: "Surgical Vacation".
Short of bringing a medical entourage of support
and logistical experts, I recommend without hesitation
the services provided by Here to Help. You will not
be disappointed."
- Robert Scarola
Hip
Arthroscopy
Shoulder Arthroscopy
Post Surgery
Winter Walk
"Dear
Here to Help, Thank you so much for everything you
did to help me before, during and after my hip procedure
with Dr. Philippon! Your service was all the more
remarkable because of the last minute change in my
surgery date. You rearranged all the medical appointments,
hotel and ground transportation at the very last
minute to accommodate this change within 3 days from
fixing the surgery date. I truly do not know what
I would have done without your help!!
The fact
that you spent whatever time needed to explain things
to me on the phone prior to me contracting for your services
greatly impressed me and sold me right away. You knew
just what to tell me, and most importantly how to tell
me so that I was informed but not intimidated or
scared. Your depth of knowledge about the arthroscopic
hip procedure and the extremely valuable insight
and tips on what to expect prior to the surgery and
during my rehabilitation period was amazing and far
exceeded my own expectations.
Your extensive personal
network with the Steadman-Hawkins, VVMC, and Howard Head
personnel paid huge dividends for me as I watched you skillfully
maneuver to streamline and expedite all of the pre-op paperwork
and tests to the point that I'm sure I would still
be there now without your help.
Thank you also for
knowing just what to do when any issue, large or small, arose.
Immediately after surgery, you were the only one who observed
that very slight position changes would significantly improve
my comfort. Finally, your caring and sensitive approach,
and great sense of humor, made this experience a lot easier
and less stressful.
I would highly recommend Here to
Help of Vail, LLC to anyone in need of your concierge services.
By far, this is the best money I have ever spent for my health
care needs. I could not have made it through this surgery
without your help. Thank you!"
- Julie Moore
"
I couldn't have done it without Here to Help. They took care
of all the worrisome details and gave me the encouragement
I needed. I loved having the help while I recovered from
my shoulder surgery. "
- Patti Nelson
Knee
Arthroscopy
Physical Therapy
shortly after surgery
"HTHV
was a huge help to both myself, as the patient, as well
as for my husband, who came out to Vail to support me.
Everything from skillfully organizing the hospital room
and care, to setting up the various machines at home,
coordinating all the doctor and rehab appts as well as
transportation. HTHV made the whole experience much more
relaxing for me, allowing me to just focus on healing
and the rehab without the worry about all the details.
Their service was a deciding factor in our coming to
Vail for the surgery. Knowing that we had their Here
to Help service eased the apprehensions of surgery and
coming in from out of town. "
